Our policy is 30 days from the date of purchase in order to make the return process as described below.
After these deadlines, we will unfortunately not make an exchange or refund.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Items that cannot be returned : gift Cards
To make a return, you must first send us an email to bonjour@moddom.fr and we attach a receipt or proof of purchase. We will reply to you as soon as possible to tell you whether your return is accepted and, if applicable, the steps to follow to return the item. You will then have 14 days to return the item / items in question.
Refunds (if applicable) :
Once we have received and inspected the returned item, we will send you an e-mail for you to confirm that we have received. We will also notify you of our decision regarding the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within 14 days of the receipt of your returned item. If you return all of your order, the shipping costs that you have paid at the time of purchase, you will be refunded also. In the case of a partial referral of the order, the shipping costs will not be refunded.
Exchanges (if applicable)
We replace an item only if it is faulty or damaged. If in this case you want to exchange it for the same item, send us an e-mail to bonjour@moddom.fr
Refunds late or missing (if applicable) :
If you have not yet received your refund, please first check your bank account again.
Then, contact the issuer of your credit card, because there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at bonjour@moddom.fr
Shipping :
once your return request to be accepted by our service, a lump sum of€ 10 you will be asked for the processing and shipping of your return. You will then receive by email the label Mondial Relay in place on the package. You will then need to bring the packages in the Mondial relay of your choice. The return costs are not refundable.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item with a value greater than £ 75, you should consider using a delivery service that allows you to track the shipment or take out insurance for the delivery. We do not guarantee that we will receive the item you return to us.
Under article L121-20 of the consumer Code, the buyer has a period of fourteen days from the delivery of their order, to exercise his right of withdrawal.
